We are pleased to inform you that the VPN application will be upgraded to a newer version upon your next connection. This upgrade will occur silently in the background and is designed to enhance your overall experience. 

What to Expect: 

• Silent Upgrade: The application will automatically upgrade in the background when you connect to the VPN beginning sometime on September 23.

• Temporary Interruption: After being connected for a couple of minutes, you may experience a brief interruption that will require you to log in again. 

• Taskbar Pinning: If you have the application pinned to your taskbar, it will no longer function. Please use the application from the system tray (bottom right) to log in as usual. 

• Version Confirmation: Once connected, you can go to Settings > About to verify that your version is now 6.3.3-676 

Action Required: 

• Feel free to disconnect and reconnect at your convenience or in the morning. 

• Upon initial connection or reconnection, log in as usual. The upgrade process will take approximately 5-10 minutes. 

• After the upgrade, you will be temporarily disconnected from the VPN and will need to sign back in. 

Thank you for your cooperation and understanding. 

We’re excited to announce the launch of our updated onboarding curriculum, now featuring interactive modules, scenario-based learning, and microlearning videos tailored to each department. Whether you’re new to the company or just brushing up, there’s something for everyone. 

This is a reminder that the update for Windows 11 will begin this evening at 10pm ET. Please ensure you are freshly connected to Global Protect and have saved any work before you end your day. This is a time-consuming update. Please allow time to download and install once connected to VPN.  

When: 

• On Wednesday, May 28 Before 10pm ET: You can manually pull the installation from the Software Center on your device if connected to the VPN.   

• On Wednesday, May 28 at 10PM ET: If you haven’t manually installed the update, your computer will automatically update to Windows 11.  

What You Need to Do: 

• Make sure you are connected to VPN/Global Protect. Make sure you are connected to Global Protect, but make sure you extend your connection to Global Protect at the end of each day.  Note: This does not apply to employees using a VDI.  

• Save Your Work. You can work while the update takes place; however, you should make sure you save all work! 

• Reach out for help! We will host a triage chat – join us here anytime May 27 – May 30.  After that, report any issues or questions to the Solution Center at 800.441.4005. 

What’s Changing: 

• The way your computer looks will change…we will take time after the upgrade to highlight cool new features in the coming months! 

• Taskbar: The taskbar will be locked to the bottom of your screen. If you previously opted to hide it, that feature will no longer be available. 

• Start Menu and Settings: The start menu and settings pages will look different. 

Take note! Important security update for web browsers

A critical security update for our web browsers is needed because of a recently discovered zero-day vulnerability. This update is essential to ensuring the security and integrity of our systems and data.

• What is happening?

The vulnerability was identified in Google Chrome and Microsoft Edge browsers. This vulnerability could potentially allow malicious actors to exploit our systems. To mitigate this risk, we will update all browsers to the latest versions that include the necessary security patches.

• When will this happen?

The updates will begin on March 26 and should be completed by April 1. Please ensure your browser is restarted during this period to apply the updates.

• What do you need to do?

Ensure that your browser is updated to the latest version. The update will be automatically applied, but please restart your browser to complete the installation. If you encounter any issues or have questions, please contact the Solution Center.